Refund Information

Refund Policy

Our commitment to fair and transparent refund procedures for all subscription plans.

Last updated: December 12, 2025

This Refund Policy explains how refunds are handled for subscriptions and payments made through Api.Airforce, a product of Deloxity, LLC. By purchasing a subscription, you agree to this policy.

1. Subscription Payments

All payments for Premium or Master plans are processed through Creem using recurring billing unless otherwise specified at the time of purchase.

💳 Secure Payments
All transactions are encrypted and processed securely via Creem
🔄 Recurring Billing
Subscriptions auto-renew until canceled

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

7-Day Window
Refund requests must be submitted within 7 days of the original payment
Usage Limit
You must not have exceeded 20% of your plan's usage quota during the billing cycle
Terms Compliance
No refunds for accounts with Terms of Service violations

3. Non-Refundable Items

We do not offer refunds for:

Partially used subscription periods beyond the 7-day window
One-time fees or add-on services
Accounts terminated for policy violations

4. How to Request a Refund

To request a refund, contact our support team at [email protected] with the following information:

  • Your account username or email
  • Payment proof (transaction ID or receipt)
  • Reason for the refund request

We may require additional information to verify your claim.

5. Refund Processing

Approved refunds will be issued to your original payment method.

Processing Timeline

Refunds are typically processed within 5–10 business days. Actual arrival time may vary based on your bank or payment provider.

6. Compliance with Applicable Laws

This Refund Policy complies with relevant consumer protection laws:

🇪🇺 European Union

Consumer Rights Directive 2011/83/EU provides a 14-day withdrawal right for certain online contracts, unless exempted due to digital content being consumed before the withdrawal period ends (Article 16).

🇺🇸 United States

Applicable state and federal refund regulations, including FTC guidelines on refund representations and California Civil Code §1723 for retail refund policies.

🇨🇳 People's Republic of China

E-Commerce Law of the PRC and Consumer Rights Protection Law, providing rights to return or request refunds within mandated periods for certain transactions.

🇷🇺 Russian Federation

Law on Protection of Consumer Rights No. 2300-1, allowing refund claims in compliance with local regulations, including provisions on remote sales.

7. Changes to This Policy

We may amend this Refund Policy at any time to maintain legal compliance with evolving consumer protection frameworks worldwide. Updates will be reflected on this page with the latest revision date.

When required, affected customers will be communicated in advance of significant changes.

8. Contact Information

Deloxity, LLC
1111B S Governors Ave STE 48433
Dover, DE 19904
United States

For refund requests: [email protected]