Refund Policy

We sell three things. Subscription plans are billed on a recurring cycle and include a periodic allowance. One-time passes give the same allowance for a single 30-day period; they do not renew and there is nothing to cancel. Prepaid credits are bought up front and spent per request. Different rules apply to each, so identify which one you bought before reading further. Card payments are handled by Creem; passes and credits can also be paid with PayPal or with cryptocurrency through their own providers. The payment provider's terms govern the payment itself; questions about your Api.Airforce plan, pass or credit balance are handled by us under this policy.

The price shown for a model on our public pages is the lowest price among the channels able to serve it. When that channel is unavailable or not selected, your request is served by another channel at that channel's price, which can be higher; long prompts may also fall into a higher context tier. Per-channel prices are shown in your dashboard, and every request is priced in your usage log. Being served by a different channel is not a billing error.

Credits are a prepayment for usage. A credit is spent the moment a request is served, and serving that request costs us money with our upstream providers at that same moment. Credit purchases are final, apart from the statutory right of withdrawal in Section 9.

A subscription or a one-time pass buys access for a period. Cancelling a subscription stops the next renewal; it does not refund the period you are in. A pass does not renew. The statutory right of withdrawal in Section 9 is unaffected.

This is the one case where we always put it right, and we would rather hear from you than from your bank:

• A duplicate charge for the same period or the same top-up
• A charge after you had already cancelled, where the cancellation was recorded on our side
• Usage billed at a rate we cannot show a basis for — a rate matching neither the published price of the channel that served the request, nor a published length or context tier, nor a price agreed for your account
• A payment that completed on your side but never appeared as credits or as an active plan on your account
• Usage billed for a request that failed on our side and returned no usable output, or the same request billed more than once

This list covers the cases we see. If you think we billed you for something we should not have and it is not listed here, write to us before you go to your bank and we will look at it.

Except where mandatory law requires otherwise, we do not refund:

If you believe one of the cases above applies to you, write to [email protected] and include:

• Your account username or email
• The transaction ID or receipt for the payment concerned
• Whether the payment was a subscription, a pass or a credit purchase, and what you believe went wrong

We may ask for more information to verify the claim. Sending a request does not by itself entitle you to a refund. This section covers refund requests under this policy; it does not apply to the statutory right of withdrawal in Section 9, which takes effect on your statement alone.

Where a refund is due, it goes back to the original payment method used for that payment. Where that method cannot receive a refund — as is often the case with cryptocurrency payments — we agree an alternative with you, either credit on your account or another route that you confirm to us. We do not pay out to a third party's account.

Nothing in this policy limits rights you have under mandatory consumer protection law that applies to you, including the law of your country, state or province. Where such law gives you more than this policy does, that law applies.

If you are a consumer resident in the European Union or the EEA, you have 14 days to withdraw from a subscription, a one-time pass or a credit top-up, without giving any reason. The period starts on the day the contract is concluded, which is the day your payment is confirmed.

To withdraw, send us an unambiguous statement that you are withdrawing — by email to [email protected], or by post to Deloxity, LLC, 1111B S Governors Ave STE 48433, Dover, DE 19904, United States. You may use the model form below, but you do not have to, and no particular wording is required. It is enough that you send your statement before the 14 days expire. The statement takes effect on its own: it does not need our approval and is not subject to review.

Because you ask us to make the service available immediately when you buy, you owe a proportionate amount for what we had already provided at the moment you withdraw: for prepaid credits, the credits you had already spent; for a subscription or a pass, the part of the period already elapsed. Everything above that amount is reimbursed, including any unspent balance from that purchase.

Your right of withdrawal ends when the service has been fully provided: for prepaid credits, when the credits from that purchase have been fully used; for a subscription or a pass, when the period has fully elapsed. You are told this at checkout, and you confirm it when you ask us to begin immediately. Until then, withdrawal remains open and is settled proportionately as described above.

The law requires us to reimburse you within 14 days of receiving your statement, using the same means of payment you used for the purchase, unless you expressly agree to a different means (see Section 7). We do not charge a fee for the reimbursement. The processing times in Section 7 describe how long a transfer takes to appear; they do not extend this deadline.

We may amend this Refund Policy at any time. Updates appear on this page with a new revision date.

The version in force on the day of your payment is the one that governs that payment. Where required, affected customers are notified in advance of significant changes.